>50%
reduction in absenteeismReducing absenteeism.
I used attendance data to understand the patterns, made management practices more consistent, and put targeted employee supports in place. Absenteeism fell by more than half.
Executive Profile
Leading complex services.Shaping what comes next.
I lead public-facing services and sponsor complex transformation. My work involves setting direction, advising senior decision-makers and bringing people across the organization together to turn decisions into delivery.
I’ve spent more than 17 years in public service, from frontline delivery to senior operational leadership.
Selected results ↓Leading complex change.
I’ve sponsored complex transformation and implementation projects, bringing the right people together, setting direction and making the decisions needed to move the work forward.
That means working through competing priorities, knowing when to challenge a plan, and staying accountable for what happens after it’s approved.
How I work
A strategy has to survive contact with the people doing the work.
I make responsibilities clear, use service and workforce data to decide what needs attention, and stay close to implementation. That includes the difficult parts: labour relations, competing priorities, operational risk and change that people have to live with.
Selected results
People outcomes are one measure of whether change is working. These are two examples from my leadership experience.
19%
increase in employee satisfactionActing on employee feedback.
I translated employee survey findings into specific leadership and workforce actions. Employee satisfaction results improved by 19%.
Both results were measured over a three-year period.
Get in touch.
For leadership opportunities in service delivery, operations or transformation.